Do guests have to register to order?
No, if you allow ordering without a profile. Guests then only enter their name, phone number and email address, plus their address for delivery. If they want, they can create an account with a password after ordering.
How do delivery and pickup work?
Guests choose between them when ordering. For delivery, the system checks the delivery zone based on their address, and the minimum order value and delivery fee set for that zone apply. Pickup needs no address and has no delivery fee.
Can guests order for later, even while we are closed?
Yes, if you turn it on. You can enable it separately for delivery and pickup and set how far ahead guests can order. You can also allow scheduled orders while you are closed. The system only accepts times when you are open.
Can I make a topping choice mandatory, for example the size?
Yes. A topping group can be mandatory or optional, and you set the minimum and maximum number of toppings guests can choose from it. A product can't go into the cart until its mandatory toppings are chosen.
How do guests know where their order is?
They receive a confirmation email for the successful order and can follow its status on the order page. They reach it from the browser they ordered from, or from their account.
How do I find out about a new order?
The order arrives in your ORSYS POS. While it is waiting to be accepted, the POS plays a sound every 30 seconds and shows a notification. If you prefer, orders can also be accepted automatically.
What goes on the kitchen ticket?
The products with the chosen toppings and the guest's item notes. The courier ticket also shows the guest's name, phone number and address, the payment method and the total. Tickets can be printed automatically.
Does online ordering really bring extra revenue?
Based on our partners' data, the restaurant website's monthly fee pays for itself 2–3 times over on average from toppings, the system usage fee and cart offers alone. And you pay no commission on orders from your website.
Who sets up the ordering features?
We do the first upload free of charge on request: the menu, the toppings and the ordering settings. After that you manage them in ORSYS, or we can upload later changes for you for an extra fee.